Shipping policy

Last updated: September 20, 2026

Lifoso wants delivery to be predictable and easy to follow. On this page you will find how long we take to get an order ready, how long it spends in transit, the delivery windows to expect, and which carriers we use, so that nothing comes as a surprise after checkout.

Order Processing Time
Processing time is the interval between the moment an order is placed successfully and the moment it is packed and passed to the carrier.
Lifoso normally prepares and ships orders within 1–3 business days (Monday to Friday) once payment has cleared. Orders placed on weekends or public holidays can take a little longer; processing generally starts on the following business day.
Transit time is 7–13 business days (Monday to Friday). Including processing, the total estimated delivery time is 8–16 business days (Monday to Friday).
Our fulfilment team works Monday to Friday during regular business hours and is closed on public holidays.
Cut-off Time: Orders placed before 5:00 PM ET (Eastern Time, United States) are usually processed on the same business day.

Shipping Cost & Time

Country	Estimated Delivery Time	Shipping Cost
United States, Canada, United Kingdom, Australia, New Zealand	8–16 business days (Monday to Friday)	Free Shipping

Shipping Carriers
So that parcels arrive safely and on time, Lifoso uses established carriers such as DHL, USPS, UPS, and FedEx.
Which carrier handles a given order depends on where it is going, how large the parcel is, and which delivery option is most efficient when the order leaves us.
Whatever the destination, we try to pick the most suitable and reliable service so that your order gets to you safely within the estimated window.

Estimated Delivery Times
The overall delivery estimate is made up of the processing period plus the time in transit. It can vary according to the destination.
Estimated Delivery Time = Processing Time + Transit Time
Please remember that these figures are estimates rather than guarantees. The destination, the local carrier's operations, and busy periods can all have an effect.

Shipping Locations
Lifoso presently ships to the following countries:
United States
Canada
United Kingdom
Australia
New Zealand
We are unable to deliver to P.O. Boxes or to APO, FPO, or DPO addresses for the time being. Orders to destinations outside the countries listed above are not available at the moment.

Order Tracking
As soon as your order leaves us, we email you a confirmation that includes your tracking details.
It may take up to 24 hours after shipment for the tracking number to go live, and during busy periods such as holidays or sales this can take a little longer.
Carrier tracking updates can need 48–72 hours to show the most recent status.
If you are having trouble tracking your order, contact our support team and we will sort it out as fast as we can.

Delayed Deliveries
If your order has not turned up by the end of the estimated delivery window, please email our support team at support@lifoso.com.
We will check the shipment's status with the carrier and get back to you as soon as we know more. We appreciate your patience, especially during peak seasons or when a carrier runs into unexpected delays.

Missing Items Procedure
If something is missing from your delivery, whether an item or part of one, contact our support team at support@lifoso.com within 7 days of delivery. So that we can review the matter quickly, include your order number, clear photos of the parcel as it arrived, and a description of what is missing.
Once we have looked at your request, our team decides on the most appropriate solution and puts it in place promptly. Depending on the situation, that may be a replacement, a separate shipment of the missing piece, or a full refund.

Non-Delivered Orders
If your order has not been delivered by the end of the estimated timeframe, contact our support team so that we can open an enquiry with the carrier.
Add your order number and tracking number to your message so that we can handle the request efficiently.
If the carrier closes its enquiry without locating the parcel, Lifoso arranges a suitable resolution based on your preference and product availability, either a replacement shipment or a full refund.

Order Cancellations
Orders from Lifoso can be cancelled at any point before they enter the processing and shipping stage.
If you have paid but the order has not yet left us, get in touch with support as soon as you can. Once the cancellation is confirmed, the full amount goes back to your original payment method.
Please note that a shipped order can no longer be cancelled. You can still request a return under our Refund & Return Policy instead.

Customs, Duties & Taxes
International parcels can occasionally attract import duties, taxes, or other charges applied by the customs authorities of the destination country under local rules.
Those charges are set by the authorities concerned; Lifoso does not determine, control, or collect them. Any customs duties, taxes, or related fees that apply are the customer's responsibility.
For specific information, we suggest checking with your local customs office before placing an order.

Sales Tax
We do not collect sales tax at checkout.

Contact Us
If you have questions about this Shipping Policy or need help with an order, please write to our customer support team at support@lifoso.com.
We are happy to help and try to answer every message quickly.

Company Information
Website Name: lifoso.com
Company Name: Lifoso
Address: 6902 Edgebrook Dr, Fort Wayne, IN 46804, United States
E-mail : support@lifoso.com
Contact Form: Contact Us
Phone: +1 3292232395
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.