Refund & Return Policy

Last updated: September 20, 2026

At a Glance
Return requests are accepted for 30 days, counted from the day your order arrives.
We do not charge restocking fees under any circumstances.
An approved refund is paid out within 7 business days.

Submitting a return or exchange request to Lifoso means you have read this policy and agree to the terms described here. The purpose of these rules is to make sure every return is treated the same way and fairly, and they apply to all orders shipped to the United States, Canada, the United Kingdom, Australia, and New Zealand.

Thank you for ordering from Lifoso. We would like every purchase to be simple, secure, and predictable, which is why we recommend reading the sections that follow. They explain the way returns and refunds are handled and what you are entitled to once an order has been placed.

You can cancel an order at any time until it moves into processing or shipping. If your payment has already been taken but the parcel has not left our premises, get in touch with support without delay. As soon as we confirm the cancellation, the full amount goes back to the payment method you used at checkout. 
Once a parcel has been shipped, it can no longer be cancelled. In that case you can still ask for a return on the terms set out in this Return & Refund Policy.

Damaged or Defective Items
Every order from Lifoso is packed with care so that it arrives intact. Even so, a parcel can sometimes take a knock on its way to you.
If something arrives broken or fails to work as it should, notify our support team within 24 hours of delivery. So that we can assess the situation quickly, please include clear photos of:
 - the damaged item
 - the outer packaging
Our team will then look into what happened and suggest the most suitable fix. Depending on the situation and what is in stock, that will be either a replacement or a full refund.
Where the damage is shown to have happened in transit or before the parcel reached you, Lifoso pays every cost connected with the return or the replacement.

Returns (30-Day Money-Back Guarantee)
All purchases from Lifoso come with a 30-day money-back guarantee, so you can buy knowing that the return process is easy and dependable.
To set up a return, contact customer support within 30 days of delivery and tell us which item you would like to send back and why. Returns posted without prior approval may be refused.
A refund may be approved for a number of legitimate reasons, including but not limited to:
 - the item arrived damaged or does not work as intended
 - you received a different product from the one ordered
 - the item falls short of reasonable quality expectations
 - the product was damaged while being shipped
To be refunded, the item has to come back in its original condition and, wherever possible, in its original packaging. It must be unused and include all accessories, components, and parts that were supplied with it.
After the returned item reaches us and has been inspected, the refund is paid within 7 business days. Refunds always go to the payment method used when the order was placed. Your bank or payment provider may then need another 5–14 business days before the money shows in your account.
Original shipping charges cannot be refunded. The customer pays for return shipping unless the item turns out to be defective, incorrect, or damaged on arrival.
Please write to us at support@lifoso.com before sending anything back
so that our team can give you the right return instructions.

Exchange & Return Process
To start a return or an exchange, email support at support@lifoso.com
and include these details:
 - your order number
 - why you want to return or exchange the item
 - clear photos of the product
Once your request arrives, our customer support team reviews it and replies with instructions on what to do next.
Always contact us before mailing anything back, since returns that have not been authorised may be turned away. Sticking closely to the instructions we send helps avoid delays and keeps your request moving.
When the returned item has been received and checked, any refund or replacement that is approved is processed within 7 business days. We then send you an email confirming how the case was closed. Refunds are returned to the payment method used at checkout. 

Return Address
Returns should be posted to the address below:
6902 Edgebrook Dr, Fort Wayne, IN 46804, United States
Please contact support at support@lifoso.com before you send a return so that we can give you the proper instructions and authorisation.

Exceptions & Non-Refundable Items
Some products cannot usually be returned or refunded. This applies to customised or personalised items, and to clearance and discounted products. We make an exception if such an item arrives damaged, defective, or incorrect.
If you run into a problem with one of these products, notify our support team within 24 hours of delivery and provide clear photographs. Our team will assess the case and decide on the most suitable outcome.

Missing Items Procedure
If something is missing from your delivery, whether a whole item or part of one, email support at support@lifoso.com within 7 days of delivery. To help us settle it fast, send your order number, clear photos of the parcel as it arrived, and a note of what was missing.
After reviewing your request, our team will choose the most appropriate solution without unnecessary delay. Depending on the case, that may be a replacement, sending the missing piece separately, or a full refund.

Non-Delivered Orders
If the estimated delivery window has ended and your order still has not shown up, contact support so that we can open an enquiry with the carrier.
Add your order number and tracking number to your message so that we can handle it efficiently.
If the carrier closes its enquiry without finding the parcel, Lifoso arranges a suitable outcome based on your preference and product availability: either a replacement shipment or a full refund.

Return Shipping Costs
When a return is caused by a mistake on our part — for example the wrong item, a defective product, or damage in transit — Lifoso covers the return postage and issues a full refund where applicable.
When a return is requested for personal reasons, including but not limited to:
 - you no longer need the item
 - you ordered the wrong product
 - you chose the wrong size or variation
the return shipping cost is borne by the customer.
Lifoso does not apply restocking fees to any return.

Contact Us
If anything in our Refund & Return Policy is unclear, write to our customer support team at support@lifoso.com.
We are happy to help and try to answer every message quickly.

Company Information
Website Name: lifoso.com
Company Name: Lifoso
Address: 6902 Edgebrook Dr, Fort Wayne, IN 46804, United States
E-mail : support@lifoso.com
Contact Form: Contact Us
Phone: +1 3292232395
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.