Privacy policy

Last updated: September 20, 2026

Lifoso runs this store and website, together with every piece of information, content, feature, tool, product, and service connected with them, in order to offer you, our customer, a selected range of products to shop from (collectively, the "Services"). Lifoso is built on Shopify, the platform that lets us make the Services available to you. This Privacy Policy explains what personal information we collect, how we use it, and with whom we share it when you visit or use the Services, buy something or complete another transaction through them, or get in touch with us in any other way. Should anything in our Terms of Service contradict this Privacy Policy, this Privacy Policy prevails in all matters relating to the collection, processing, and disclosure of your personal information.

Please take the time to read this Privacy Policy in full. By accessing or using any part of the Services, you acknowledge that you have read it and that you understand how your information is collected, used, and disclosed as set out below.

Personal Information We Collect or Process

By "personal information" we mean information that identifies you or another person, or that can reasonably be connected to you or them. It does not include information gathered anonymously or information that has been de-identified so that it can no longer identify, or reasonably be linked to, any individual. The categories of personal information we may collect or process, including any inferences we draw from it, depend on how you interact with the Services, where you live, and what applicable law permits or requires. They are:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card details, financial account details, transaction details, your form of payment, payment confirmations, and other payment-related details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you look at, add to your cart or wishlist, buy, return, exchange, or cancel, along with your previous transactions.
  • Communications with us, meaning whatever you write in messages to us, for instance when you contact customer support.
  • Device information, including details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, meaning details about the way you interact with the Services, including how and when you use or move around them.

Personal Information Sources

Your personal information can come to us in the following ways:

  • Directly from you, for example when you open an account, visit or use the Services, contact us, or otherwise give us your personal information;
  • Automatically through the Services, including from your device while you use our products or services or browse our websites, and through cookies and similar technologies;
  • From our service providers, including where we bring them in to enable particular technology and where they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

The purposes for which we use your personal information depend on how you interact with us and which Services you use. They may include:

  • Providing, tailoring, and improving the Services. We use your personal information to deliver the Services to you, which covers performing our contract with you, processing payments, fulfilling orders, remembering your preferences and the items you are interested in, sending account-related notifications, handling purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, letting you post reviews, and putting together a personalised shopping experience, for instance by suggesting products related to your purchases. We may also use it to make the Services better and more relevant to you.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional messages by email, text message, or post, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously bought or added to your cart and other activity on the Services.
  • Security and fraud prevention. Your personal information helps us confirm that an account is genuinely yours, keep payments and shopping secure, spot, investigate, or respond to activity that may be fraudulent, illegal, unsafe, or malicious, protect public safety, and maintain the security of our services. If you decide to use the Services and open an account, you are responsible for keeping your login credentials safe. Please do not give your username, password, or other access details to anyone else.
  • Communicating with you. Your personal information lets us give you customer support, reply to your messages, run our services effectively, and keep up our business relationship with you.
  • Legal reasons. We may use your personal information to comply with applicable law and to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, always in line with this Privacy Policy. Those circumstances may include:

  • Sharing with Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
  • Sharing with our business and marketing partners, who use it to carry out marketing services and to advertise to you. For instance, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you in order to show you targeted advertisements and marketing based on your online activity with different merchants and websites. To opt out of those uses, use the form here.
  • Where you direct, request, or otherwise consent to us disclosing certain information to third parties, for instance so that products can be shipped to you, or through your use of social media widgets or login integrations.
  • Sharing with companies affiliated with us or elsewhere within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to meet applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services so that it can provide and improve them for you. Information you submit through the Services is passed to and shared with Shopify and with third parties that may be based in countries other than yours, for the purpose of providing and improving the Services for you. We also use certain enhanced Shopify features that draw on data and information about your interactions with our Store, with other merchants, and with Shopify to help protect, grow, and improve our business. In order to provide those enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In those cases Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over how your personal information is used for these purposes. To find out more about how Shopify uses your personal information and the rights you may have, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, some rights over your personal information may be exercised here: Shopify Privacy Portal Link.

Third Party Websites and Links

You may come across links on the Services that lead to websites or other online platforms operated by third parties. If you follow a link to a site that we do not own or control, we encourage you to look at that site's privacy and security policies and other terms and conditions. We give no guarantee regarding, and accept no responsibility for, the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found on them. Anything you post in public or semi-public places, including on third-party social networking platforms, may be viewed by other users of the Services and/or of those third-party platforms, without limitation as to how we or a third party may use it. The inclusion of such links does not on its own mean that we endorse the content on those platforms or their owners or operators, unless we say so on the Services.

Children's Data

The Services are not aimed at children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has given us personal information, you can contact us using the details below and ask for it to be deleted. As of the Effective Date of this Privacy Policy, we are not actually aware of "sharing" or "selling" (as those terms are defined in applicable law) the personal information of anyone under 16 years of age.

Security and Retention of Your Information

Bear in mind that no security measure is flawless or impenetrable, and we cannot promise "perfect security." Information you send to us may also be insecure while it is in transit. For that reason, please do not send us sensitive or confidential information over insecure channels.

How long we keep your personal information depends on a number of factors, including whether we need it to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

The rights set out below may be available to you, in whole or in part, depending on the country or state in which you live. None of these rights is absolute; they may apply only in particular circumstances, and in some situations we may turn down your request where the law allows us to.

  • Right to Access / Know. You may be entitled to request a copy of, or access to, the personal information we hold about you.
  • Right to Delete. You may have the right to ask us to delete the personal information we hold about you.
  • Right to Correct. You may have the right to ask us to correct inaccurate personal information we hold about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or of its processing for purposes that count as "targeted advertising" under applicable privacy laws. To opt out of those uses, use the form here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal switched on, then depending on where you are we automatically treat that as an opt-out request for the device and browser you use to visit the site. If we can link the device sending the signal to a Shopify account, the opt-out is applied to that account as well. More information about Global Privacy Control is available at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise any other "Do Not Track" signals that your browser or device may send.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out of them whenever you like using the unsubscribe option in the emails we send. Even if you opt out, we may still send you non-promotional emails, for instance about your account or orders you have placed.

If you are in the UK or the European Economic Area, then subject to the exceptions and limitations under local law you may also have the following rights on top of those listed above:

  • Objection to Processing and Restriction of Processing: You may be entitled to ask that we cease, or place limits on, the processing of your personal information for particular purposes.
  • Withdrawal of Consent: Where we process your personal information on the basis of your consent, you have the right to withdraw that consent. Withdrawing it does not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, go to https://privacy.shopify.com/en.

Exercising any of these rights will not lead to you being treated less favourably. Before acting on your request, we may need to confirm your identity, as permitted or required by applicable law. Applicable law may also let you appoint an authorised agent to submit requests for you. Before we accept a request from an agent, we require proof that you have authorised the agent to act on your behalf, and we may ask you to confirm your identity with us directly. We will respond to your request within the period required by applicable law.

Complaints

If you wish to complain about the way we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details below, or to file a complaint with your local data protection authority. If you are in the EEA, the supervisory authorities responsible for data protection are listed here.

International Transfers

Please note that your personal information may be transferred to, stored in, and processed in a country other than the one where you live.

Where we transfer your personal information out of the European Economic Area or the United Kingdom, we use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the destination country has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time, for instance to reflect changes in our practices or for other operational, legal, or regulatory reasons. Whenever we do, we publish the revised Privacy Policy on this website, update the "Last updated" date, and give notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please call or email us at support@lifoso.com or contact us at

Company Information
Website Name: lifoso.com
Company Name: Lifoso
Address: 6902 Edgebrook Dr, Fort Wayne, IN 46804, United States
E-mail : support@lifoso.com
Contact Form: Contact Us
Phone: +1 3292232395
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.